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Purchased my vehicle from Carmax. It was financed through Santander Consumer Finance. That was the worst experience ever! These people are so rude and angry! They answer the phone already mad. If you don't like your job...LEAVE! I had one rep with an accent answer the phone, get an attitude when I asked her a question. She hung up on me, I called back. The same lady answered the phone and gave me a different name. Like really lady...LOL. I would...
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Anonymous

Anonymous Ah yes...let me guess...you call them because you're late, you call them because you want special arrangements, you call them to play the "change the due date" game. Guess wh...

They repoed are vehicle without notice. Are payments are set up on auto pay and since we moved and I changed the address 7 months ago we have heard nothing from them. Not even a bill but my payments were made. My husbands phone number has never changed even after we moved and yet no communication from them. At this point I am so done with this company. The tow truck driver messed up the front end of the car trying to tow a front wheel drive...
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Anonymous

Anonymous What's the rest of the story? By the way, you may wish to look up the meaning and usage of the words "are" and "our"! Your "story" is you are the perfect customer and out of...

I am currently 42 days late on my vehicle loan payment. I have always made my Payments near the 50th day,it's always been paid this way for the 2 years I have had this loan.The last contact I had with them was 2 weeks ago,they haven't called me since. Last night they called someone THAT I JUST MET 3 weeks ago....someone I DID NOT give them permission to call,or provide them her info. I don't even know this lady enough to have her as a...
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Short Review for February 02, 2017, Other

#1001798
Had a very bad experance with santander in 2015 plz can i join the class action
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Santander Consumer Usa Auto Claim Review

#1001338
Santander Consumer Usa - Simple Review #1486005711
1 of 1
Results i received from Santander after reporting them to NYS Attorney general. I also reported them to cfpb and bbb. Be relentless.
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Short Review for January 18, 2017, Other

#992955
1.0
Worse people to deal with
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Santander Consumer Usa Customer Care Review

#944638
I came into a branch I spoke to a women name fraha she was so rude and so pushy when it comes to talking to people I really don't appreciate that I was forced into something I don't like I don't recommend anyone to her I boycotted 2 gold street and went to midtown
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I went after tbem fiercly with cfpb, nys attoeney general etc. Ps they took lowered my interest rate from 24.5 percent to 6 percent. My monthly payment went from 461.50 to 231.11. They applied all my payments all over again at the new rate. Im now no longer in an upside down loan. My balance has been going down every month. I wasnt dropping this. The person i dealt with was Terry Miller. Find her number and bumbard her. File complaints daily...
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Liz415

Liz415 you are very welcome! I threatened to sue them in civil court for $25,000 if the didn't fix my account in what resolution i was looking for on the cfpb complaint form. it was ...

Anonymous

Anonymous Omg same thing is happening to us we paid 562 32 times and owe more on the car now then what it is worth. Wow thanks for the advice

Had a loan 2012 hyndai sante fe suv. I was called and asked if i wanted to join this class action lawsuit. I voluntarily had my vehicle repo because of the high $500 a month payment and gap insurance they wanted. I never heard back regarding this lawsuit? Please let me know what was the result and how do i get compensated? Thankyou Lisa Desiderio
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Anonymous

Anonymous Ha, ha, ha! You haven't a clue, do you??? It's the typical whining, wailing deadbeat blaming the lender for what YOU did! You had a repo which YOU chose to do. The monthly...

I have had a loan with Santander since 2010. I bought a 2009 Ford Mustang for approximately 16,000. Here it is 2017 and I am still paying on the car. Not only has Santander imposed unfair loan terms, they have not been willing to turn over the pink slip. A few years ago, i was pulled over and car impounded for suspended license. Everyday I communicated to Santander that once the 30 days hold was over, I would get the car out. This auctioning of...
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Anonymous

A. Nonymous
From : Dr. HES
To: anon
Hello : Forget the phony loud-mouth in the box
below. IF you feel you have been legally
mishandled, ...

Anonymous

Anonymous Typical wailing deadbeat! For the car to have been auctioned, a REPO had to be done. That REPO was because YOU failed to make YOUR payments as YOU agreed to do when YOU sign...

I didn't like
  • Mis application of principle vs interest
  • How no one can give detailed information about fees
  • Dishonest and cant reach my supposedly assigned account manager
#994986
I purchased a 2009 Madza 6 two years ago. I fell and broke my back this past summer (July 2016). I asked for a deferment and was denied and am 2 payments behind because I am unable to work and money is tight for us at this time. They are unwilling to work with me and has served me with a summons to appear in court for being delinquent on my loan and possibly repo of my car. In the summons it states they can sell my car for $4000 and I will be...
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Anonymous

Anonymous Right, sure. YOU were PLACED with them because the bank's wouldn't touch you because of YOUR credit reputation. You didn't simply decide to pay a high APR! Where in your co...

1.0
I didn't like
  • Not consumer oriented
#992969
i tried to talk with Customer Service USA. He said that i need to pay to get another loan i said How do i pay for a car without rent a car and pay for it?? who can give me advice or how can i do? the car was first time buyer and I don't know the information for gap or condition between bank and Dealership. VW ALHAMBRA seller pushing me to get approved by the way with out give information about gap just put $2000 of vw care. i called to...
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Anonymous

Anonymous Your poor sentence structure, lack of punctuation and grammar makes it almost impossible to understand what you're saying! Get a second grader to write it for you!!!

I didn't like
  • Customer service rip people off
#988836
Santander Consumer USA is unethical in their business practices and procedures for doing business. Here is our story. My husband purchases a vehicle for himself in 2005 through Frham Dodge in Norco, Ca. which was financed by Americredit. Awesome company by the way I would reccomend them 1000 times over. Anyway in February 2007 my husband decided to purchase a vehicle for me. At the time we were told that we should refinance my husbands truck for...
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Katkuba

Katkuba You probably don't want to email me, but do a Google search on Santander and US Department of Justice. They were heavily fined for fraudulently reposessing Military members v...

Katkuba

Katkuba Santander has run into legal problems over similar issues. Email me at nursekuba@yahoo.com for more info.

Some how i still owe about 8000 on my car i bought for 9500... been paying on it for 6 years now and shelled out approx 16,000-17,000 so far but i owe 1000 less than what it was financed for. I understand i don't have good credit but at this rate they're asking me to pay 25k on a 9500 vehicle that i put over 1000 down on
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Anonymous

Anonymous Any time you paid late, YOU generated extra interest for them in addition to late fees. If YOU read the contract, you will see how much is to be paid when paid off. If you f...