filters
State:
Show
City:
Show
Product:
Show
Show

Santander Consumer Usa - Horrible customer service

They harass after a week late, they won’t work with you at all, the interest rates should be illegal it’s preditory lending at best.
#1303075
Reply to reviews
Show

Santander Consumer Usa - Refuse to return my money

I paid my car note on 28 and 29. I explained that the last payment was a extra payment and it was supposed to come in. I had to contact my bank which I did . They got smot with me over my own money. Keep in mind I pay my account on time every month and never was late. I explained that they didn’t have a problem taking my money and why I can’t get it back. I’m highly pissed off. They gone tell me I have to wait 15 days for a hold account and wait additional 16 days before I get my money back .
#1296348
Reply to reviews
Show

Santander Consumer Usa - Dissatified Customer Service

I purchased a 2017 Nissan Altima in August 2017 through Santander Consumer. I got two months behind on my payments. They repoed my vehicle on Jan 29, 2018. I owed $1644.00 to recover the vehicle and tbey told me i had to pay the vehicle off at $20,000.00.
#1287695
Reply to reviews
They give you a quote on a fixed rate for a home equity line of credit and when you actually close it’s a variable rate. I am sent to a different branch for the closing and I trust the documents to be correct. First payment is fixed rate and the second one it goes up....
Read more
#1278727
Reply to reviews
Show

Santander Consumer Usa - Horrible and harrassing

They call different family numbers i never listed.they call all times of the day and night they are so unprofessional they overcharged me by thousands they tell lies something needs to b done add me n the lawsuit
#1274722
Reply to reviews
Show

Santander Consumer Usa - Not Pleased

Yet again I am on the Phone with Santander , yet again your Service Rep is being Curt , Argumenative about my Money owed to me from Santander .I suppose again I will call the Tx Attorney General & The Banking Comission to file another formal Complaint. NO one can give me a definitive answer of returning my money Santander USA is holding .....
#1269513
Reply to reviews
So I paid my car note off early, even have money due back from Santander .I was told by 3 Depts, 3-5 days standard ....today attempted to view my acct , Closed , called in , No account found ....after 40 , 0s pushed , a Rep came online Congratulated me for -0- Balance...
Read more
1.0
I liked
  • I have had very little interaction with santander
I didn't like
  • Policies or charges
  • Being told santander will do 1 thing but that changed
#1267103
Reply to reviews
Sure, my credit isn't great for the simple fact I carry no credit cards whatsoever, nor do I have any personal loans or other major expenses besides my rent and utilities. When I found myself in need of a car Santander was there....to rape me financially that is with a...
Read more
Anonymous
Anonymous

Why would you even sign the note at 24%?

1.0
#1266095
Reply to reviews
Show

Santander Consumer Usa - Awful

Im cant get out of my loan ive been paying on the car for past 5 years and i still owe the same price that i purchased the car for in 2013!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1264643
Reply to reviews
This has to be the worst customer service I've ever experienced. I was a new customer, kicked over to them by my old bank, Alphera. Could not log in to the Santander web site, so called the Santander number to make a free payment via their automatic processing. Put in...
Read more
1.0
I didn't like
  • Customer service
  • Auto loan practice
#1257081
Reply to reviews