Latest review first
Santander Consumer Usa - Horrible customer service
They harass after a week late, they won’t work with you at all, the interest rates should be illegal it’s preditory lending at best.
Santander Consumer Usa - Refuse to return my money
I paid my car note on 28 and 29. I explained that the last payment was a extra payment and it was supposed to come in. I had to contact my bank which I did . They got smot with me over my own money. Keep in mind I pay my account on time every month and never was late. I explained that they didn’t have a problem taking my money and why I can’t get it back. I’m highly pissed off. They gone tell me I have to wait 15 days for a hold account and wait additional 16 days before I get my money back .
Santander Consumer Usa - Dissatified Customer Service
I purchased a 2017 Nissan Altima in August 2017 through Santander Consumer. I got two months behind on my payments. They repoed my vehicle on Jan 29, 2018. I owed $1644.00 to recover the vehicle and tbey told me i had to pay the vehicle off at $20,000.00.
They give you a quote on a fixed rate for a home equity line of credit and when you actually close it’s a variable rate. I am sent to a different branch for the closing and I trust the documents to be correct. First payment is fixed rate and the second one it goes up....Read more
Santander Consumer Usa - Horrible and harrassing
They call different family numbers i never listed.they call all times of the day and night they are so unprofessional they overcharged me by thousands they tell lies something needs to b done add me n the lawsuit
Santander Consumer Usa - Not Pleased
Yet again I am on the Phone with Santander , yet again your Service Rep is being Curt , Argumenative about my Money owed to me from Santander .I suppose again I will call the Tx Attorney General & The Banking Comission to file another formal Complaint. NO one can give me a definitive answer of returning my money Santander USA is holding .....
So I paid my car note off early, even have money due back from Santander .I was told by 3 Depts, 3-5 days standard ....today attempted to view my acct , Closed , called in , No account found ....after 40 , 0s pushed , a Rep came online Congratulated me for -0- Balance...Read more
Sure, my credit isn't great for the simple fact I carry no credit cards whatsoever, nor do I have any personal loans or other major expenses besides my rent and utilities. When I found myself in need of a car Santander was there....to rape me financially that is with a...Read more
Santander Consumer Usa - Awful
Im cant get out of my loan ive been paying on the car for past 5 years and i still owe the same price that i purchased the car for in 2013!
This has to be the worst customer service I've ever experienced. I was a new customer, kicked over to them by my old bank, Alphera. Could not log in to the Santander web site, so called the Santander number to make a free payment via their automatic processing. Put in...Read more
I didn't like
- Customer service
- Auto loan practice
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