126 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I went through Road Loans, and was referred to a local dealership, quoted a price and interest rate. However, after I signed the contract, the terms of the loan had changed.

higher interest rate and higher monthly payment. It has been nothing but a nightmare since day one with Santander. My first payment should have been July, but are now saying I've been a month behind. I was assigned an account manager, but I can never reach him nor does he have an extension.

I was told on two separate occasions that I could move a payment to the end of my loan, which has not been done! I was also told as long as I make my minimum payment of $181, I would remain current. Apparently that isn't true either. they are reporting me over 60 days delinquent to credit bureaus.

I have been trying to work out something with them but I cant' trust what they say and they won't confirm anything in writing! I can't refinance yet, as I filed bankruptcy last year after being laid off for a 2nd time in 2 1/2 years.

they won't renegotiate the interest nothing! just incessant harassing phone calls and lies!

Reason of review: Poor customer service.

Preferred solution: apply my payments correctly and honor the payment arrangement I was told I had!.

Santander Consumer Usa Cons: Dishonest and cant reach my supposedly assigned account manager.

Location: Lake Forest, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Santander Consumer Usa Reviews

  1. 256 reviews
  2. 44 reviews
  3. 11 reviews
  4. 6 reviews
  5. 9 reviews
Santander Consumer Usa reviews