Santander Consumer Usa - Auto Loan with Santander
I went through Road Loans, and was referred to a local dealership, quoted a price and interest rate. However, after I signed the contract, the terms of the loan had changed.
higher interest rate and higher monthly payment. It has been nothing but a nightmare since day one with Santander. My first payment should have been July, but are now saying I've been a month behind. I was assigned an account manager, but I can never reach him nor does he have an extension.
I was told on two separate occasions that I could move a payment to the end of my loan, which has not been done! I was also told as long as I make my minimum payment of $181, I would remain current. Apparently that isn't true either. they are reporting me over 60 days delinquent to credit bureaus.
I have been trying to work out something with them but I cant' trust what they say and they won't confirm anything in writing! I can't refinance yet, as I filed bankruptcy last year after being laid off for a 2nd time in 2 1/2 years.
they won't renegotiate the interest nothing! just incessant harassing phone calls and lies!
Reason of review: Poor customer service.
Preferred solution: apply my payments correctly and honor the payment arrangement I was told I had!.
Santander Consumer Usa Cons: Dishonest and cant reach my supposedly assigned account manager.
Location: Lake Forest, California
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