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Additional Fees
Advertised vs Delivered
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Customer service
Product or Service Quality
Value for money

This has to be the worst customer service I've ever experienced. I was a new customer, kicked over to them by my old bank, Alphera.

Could not log in to the Santander web site, so called the Santander number to make a free payment via their automatic processing. Put in all info and was told by the robo-voice that the payment couldn't be made. Got sent to customer service -- Shareece in Barbados -- who flat out refused to assist me. She said I could pay over the phone with her if I paid a surcharge (i.e., pay them to give them money).

Otherwise, I could go back to either the web site or the phone processing.

Well done, Shareece! I'll be paying my debt in full in a few days and hope I never have to deal with you or your shady company ever again.

Product or Service Mentioned: Santander Consumer Usa Customer Care.

Reason of review: Poor customer service.

I didn't like: Customer service, Auto loan practice.

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