I have been trying for the past 2+ months to get copies of old bank statements for a family member's Medicaid application and their customer service SUCKS. After 2 months, I have received only a small portion of the statements I have requested and after they requested that I fax another request, I am still waiting after 3 follow ups (BUT they HAVE already charged me over $200 for the service).

Their automated phone system makes it almost impossible to get through to a live person and I have been hung up on twice. If this is the kind of incompetence I can expect from this bank, I will never do business with them after I close this account.

Reason of review: Poor customer service.

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