Contact Santander Consumer Usa Customer Service
Santander Consumer Usa Phone Numbers and Emails
Toll-Free Number:
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(800) 877-4696
Customer Service:
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(888) 222-4227
Credit:
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(888) 540-5626
Indirect Funding:
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(800) 215-7221Fax
Santander Consumer Usa Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Santander Consumer Usa is 8008774696. 58% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Santander Consumer Usa may ask you for the following information to identify you as a customer: social security number, email or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Santander Consumer Usa is 8008774696. 58% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Santander Consumer Usa may ask you for the following information to identify you as a customer: social security number, email or first and last name.
People call Santander Consumer Usa mainly because of request for information, account, payments and charges.
31% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Santander Consumer Usa Website:
Santander Consumer Usa Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours
Monday through Friday 7 a.m. to 9 p.m. CT
Saturday 7 a.m. to 5 p.m. CT
Regular Mailing
Pay-off checks and customer payments
Santander Consumer USA
P.O. Box 660633
Dallas, TX 75266-0633
Backend Products & Lien Holder
Santander Consumer USA
P.O. Box 961288
Fort Worth, TX 76161
FedEx Overnight Mail & Contract Packages
Santander Consumer USA
eDocs Program, Suite 2039
4054 Willow Lake Blvd
Memphis, TN 38153
UPS and Regular USPS & Contract Packages
Santander Consumer USA
eDocs Program, Suite 2039
3268 Progress Way
Wilmington, OH 45177
Overnight Mailing
Pay-off checks and customer payments
Santander Consumer USA
1010 W. Mockingbird Lane
Suite 100
Dallas, TX 75247
First Payment
Payments before a deal is funded
Santander Consumer USA
5201 Rufe Snow Dr.
Suite 400
North Richland Hills, TX 76180-6036
Charge Back
Santander Consumer USA
P.O. Box 306319
Nashville, TN 37230-6319
Overnight Charge Back
Santander Consumer USA
C/O Pinnacle Bank
Attn: Lockbox Services – Baggage Building
111 10th Avenue South, Suite 200
Nashville, TN 37203
How Good is Santander Consumer Usa's Customer Service?
Summary of Santander Consumer Usa Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Santander Consumer Usa?
Payments and Charges Question:
- “To resolve a due payment”
- “Paying bills”
- “Problem credit”
Request for Information Question:
- “Question on payoff procrdure”
- “Request title”
- “Talk to someone about my loan”
Account Question:
- “Account”
- “Account information and payment”
- “I just had some money taking out of my account”
Product/ Service Question:
- “Award letter for my gap insurance”
- “Clear my loans”
- “Loan”
Employment Question:
- “Payoff Letter”
- “Payoff”
- “For a payoff”
Cards Question:
- “Problem with my card”
- “Because my credit card is not working”
- “To take block off my card so I can pay a bill”
Staff Question:
- “Customer service”
- “Rude representative”
- “Roadside service”
Return/ Replace Question:
- “To change my debit card number”
- “Change of address”
- “Address change”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “To cancel a automatic withdrawel”
- “Cancel transaction”
- “An item was bought and I want to cancel”
Shipping and Delivery Question:
- “I did not receive my money”
- “Where is atm in California”
- “Mi tarjeta está vencida”
Website/ Application Question:
- “Application for aut bill pay”
Other Question:
- “Repo”
- “Tittle released”
- “Auto financing”
Compare Santander Consumer Usa Customer Service To
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