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Contact Santander Consumer Usa Customer Service

Santander Consumer Usa Phone Numbers and Emails

Toll-Free Number:

  • (800) 877-4696
Call customer service

Customer Service:

  • (888) 222-4227

Credit:

  • (888) 540-5626

Indirect Funding:

  • (800) 215-7221
    Fax

Roadloans Funding & Credit:

  • (800) 609-1730
    Fax
  • (888) 276-7202

Titles:

  • (800) 526-0157
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More phone numbers and emails Less phone numbers and emails

How To Contact Santander Consumer Usa?

Most Popular Number:

(800) 877-4696
Total calls: 874 Issues resolved: 53 Last call: Feb 10, 2025
author avatar
PissedConsumer Reporter

To contact Santander USA Customer Service, you can reach out to them through their website, where you can access their online chat or email support. Additionally, Santander has a social media presence on Facebook and Twitter, where you can also message them for assistance.

For prompt response, you can take assistance from the Chat button under the Help & Support tab when logged into MyAccount. You have to type "live agent" and select complaints as a reason to chat with a live agent who is available to resolve your issue Monday through Friday, 7 am to 7 pm Central Time Zone.

The Santander Consumer USA phone number is 888-222-4227, available from 7 am to 9 pm Monday - Friday and from 7 am to 5 pm on Saturday as per Central Time Zone.

For credit issues, you can call Santander customer service at 1-888-540-5626. When having problems with indirect funding and Roadloans funding & credit, use these phone numbers: 1-800-215-7221 (fax number) and 1-888-276-7202, respectively. If you need assistance with titles, call Santander customer service at 1-800-526-0157 Monday-Friday from 7 am to 5 pm CT.

This Santander consumer USA phone number is unavailable on Saturday.

To contact Santander Consumer USA service via email, you can email their customer service department at customer.service@santanderconsumerusa.com. Ensure you include your account information and a detailed description of your issue or inquiry to help expedite the process.

You can also visit their official website and navigate to the "Contact Us" section for more information on contacting them via email or other methods.

Santander Consumer Usa Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Santander Consumer Usa is 8008774696. 58% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Santander Consumer Usa may ask you for the following information to identify you as a customer: social security number, email or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Santander Consumer Usa Website:

Santander Consumer Usa Help Center:

Corporate Office Address:

Santander Consumer USA Inc.
P.O. Box 961245
Fort Worth, Texas 76161-1245
United States

Other Info (opening hours):

Customer Service Hours

Monday through Friday 7 a.m. to 9 p.m. CT

Saturday 7 a.m. to 5 p.m. CT


Regular Mailing

Pay-off checks and customer payments

Santander Consumer USA

P.O. Box 660633

Dallas, TX 75266-0633

Backend Products & Lien Holder

Santander Consumer USA

P.O. Box 961288

Fort Worth, TX 76161

FedEx Overnight Mail & Contract Packages

Santander Consumer USA

eDocs Program, Suite 2039

4054 Willow Lake Blvd

Memphis, TN 38153

UPS and Regular USPS & Contract Packages

Santander Consumer USA

eDocs Program, Suite 2039

3268 Progress Way

Wilmington, OH 45177

Overnight Mailing

Pay-off checks and customer payments

Santander Consumer USA

1010 W. Mockingbird Lane

Suite 100

Dallas, TX 75247

First Payment

Payments before a deal is funded

Santander Consumer USA

5201 Rufe Snow Dr.

Suite 400

North Richland Hills, TX 76180-6036

Charge Back

Santander Consumer USA

P.O. Box 306319

Nashville, TN 37230-6319

Overnight Charge Back

Santander Consumer USA

C/O Pinnacle Bank

Attn: Lockbox Services – Baggage Building

111 10th Avenue South, Suite 200

Nashville, TN 37203

More contact details

Santander Consumer Usa Rating Based on 328 Reviews

Rating details

1.3
more details
Customer service
Website
Product or Service Quality
Interest Rate

Rating stats

Rating trend

How Good is Santander Consumer Usa's Customer Service?

Liyana Kvp
Liyana Kvp
Feels Neutral | Jul 24, 2024

I was never able to get through bc the message started out in Spanish and never had an option for English.

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Phillip Fpd
Phillip Fpd
Feels Disappointed | Mar 07, 2024

Worse service ever

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Yaniv Ofx
Yaniv Ofx
Feels Satisfied | Jun 04, 2023

5 stars

Read full quote
Melannie Pyj
Melannie Pyj
Feels Satisfied | Apr 21, 2023

No one was able to assist me and said I would have to wait to get another pre approval.

Read full quote
Mael Gig
Mael Gig
Feels Satisfied | Mar 29, 2023

Very good

Read full quote
Catheryn Wzy
Catheryn Wzy
Feels Satisfied | Nov 24, 2022

When I called SCS, very fast find out the customer service. So I m very happy

Read full quote

Summary of Santander Consumer Usa Customer Service Calls

1.5K TOTAL
CALLS
02:39 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Santander Consumer Usa?

Payments and Charges Question:

  • “To resolve a due payment”
  • “Paying bills”
  • “Problem credit”

Request for Information Question:

  • “Question on payoff procrdure”
  • “Request title”
  • “Talk to someone about my loan”

Account Question:

  • “Account”
  • “Account information and payment”
  • “I just had some money taking out of my account”

Product/ Service Question:

  • “Award letter for my gap insurance”
  • “Clear my loans”
  • “Loan”

Employment Question:

  • “Payoff Letter”
  • “Payoff”
  • “For a payoff”

Cards Question:

  • “Problem with my card”
  • “Because my credit card is not working”
  • “To take block off my card so I can pay a bill”

Staff Question:

  • “Customer service”
  • “Rude representative”
  • “Roadside service”

Return/ Replace Question:

  • “To change my debit card number”
  • “Change of address”
  • “Address change”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “To cancel a automatic withdrawel”
  • “Cancel transaction”
  • “An item was bought and I want to cancel”

Shipping and Delivery Question:

  • “I did not receive my money”
  • “Where is atm in California”
  • “Mi tarjeta está vencida”

Website/ Application Question:

  • “Application for aut bill pay”

Other Question:

  • “Repo”
  • “Tittle released”
  • “Auto financing”

Compare Santander Consumer Usa Customer Service To

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