Santander Consumer Usa Phone Numbers and Emails

Toll-Free Number:

  • (800) 877-4696

Customer Service:

  • (888) 222-4227

Credit:

  • (888) 540-5626

Indirect Funding:

  • (800) 215-7221
    Fax

Roadloans Funding & Credit:

  • (800) 609-1730
    Fax
  • (888) 276-7202

Titles:

  • (800) 526-0157
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How To Contact Santander Consumer Usa?

Most Popular Number:

(800) 877-4696
Total calls: 823 Issues resolved: 52 Last call: Apr 20, 2024

How Can I Contact Santander Customer Service 24/7 in the USA?

To contact Santander USA Customer Service, you can reach out to them through their website, where you can access their online chat or email support. Additionally, Santander has a social media presence on Facebook and Twitter, where you can also message them for assistance.

For prompt response, you can take assistance from the Chat button under the Help & Support tab when logged into MyAccount. You have to type "live agent" and select complaints as a reason to chat with a live agent who is available to resolve your issue Monday through Friday, 7 am to 7 pm Central Time Zone.

What Is the Santander Consumer Phone Number?

The Santander Consumer USA phone number is 888-222-4227, available from 7 am to 9 pm Monday - Friday and from 7 am to 5 pm on Saturday as per Central Time Zone.

For credit issues, you can call Santander customer service at 1-888-540-5626. When having problems with indirect funding and Roadloans funding & credit, use these phone numbers: 1-800-215-7221 (fax number) and 1-888-276-7202, respectively. If you need assistance with titles, call Santander customer service at 1-800-526-0157 Monday-Friday from 7 am to 5 pm CT.

This Santander consumer USA phone number is unavailable on Saturday.

How Can I Contact Santander Consumer USA Support via Email?

To contact Santander Consumer USA service via email, you can email their customer service department at customer.service@santanderconsumerusa.com. Ensure you include your account information and a detailed description of your issue or inquiry to help expedite the process.

You can also visit their official website and navigate to the "Contact Us" section for more information on contacting them via email or other methods.

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Contact Information

Santander Consumer Usa Website:

Santander Consumer Usa Help Center:

Corporate Office Address:

Santander Consumer USA Inc.
P.O. Box 961245
Fort Worth, Texas 76161-1245
United States

Other Info (opening hours):

Customer Service Hours

Monday through Friday 7 a.m. to 9 p.m. CT

Saturday 7 a.m. to 5 p.m. CT


Regular Mailing

Pay-off checks and customer payments

Santander Consumer USA

P.O. Box 660633

Dallas, TX 75266-0633

Backend Products & Lien Holder

Santander Consumer USA

P.O. Box 961288

Fort Worth, TX 76161

FedEx Overnight Mail & Contract Packages

Santander Consumer USA

eDocs Program, Suite 2039

4054 Willow Lake Blvd

Memphis, TN 38153

UPS and Regular USPS & Contract Packages

Santander Consumer USA

eDocs Program, Suite 2039

3268 Progress Way

Wilmington, OH 45177

Overnight Mailing

Pay-off checks and customer payments

Santander Consumer USA

1010 W. Mockingbird Lane

Suite 100

Dallas, TX 75247

First Payment

Payments before a deal is funded

Santander Consumer USA

5201 Rufe Snow Dr.

Suite 400

North Richland Hills, TX 76180-6036

Charge Back

Santander Consumer USA

P.O. Box 306319

Nashville, TN 37230-6319

Overnight Charge Back

Santander Consumer USA

C/O Pinnacle Bank

Attn: Lockbox Services – Baggage Building

111 10th Avenue South, Suite 200

Nashville, TN 37203

More contact details

Santander Consumer Usa Rating Based on 326 Reviews

Rating details

1.3
more details
Customer service
Website
Product or Service Quality
Interest Rate

Rating stats

Rating trend

How Good is Santander Consumer Usa's Customer Service?

Phillip Fpd
Phillip Fpd
Feels Disappointed | Mar 07, 2024

Worse service ever

Read full quote
Yaniv Ofx
Yaniv Ofx
Feels Satisfied | Jun 04, 2023

5 stars

Read full quote
Melannie Pyj
Melannie Pyj
Feels Satisfied | Apr 21, 2023

No one was able to assist me and said I would have to wait to get another pre approval.

Read full quote
Mael Gig
Mael Gig
Feels Satisfied | Mar 29, 2023

Very good

Read full quote
Catheryn Wzy
Catheryn Wzy
Feels Satisfied | Nov 24, 2022

When I called SCS, very fast find out the customer service. So I m very happy

Read full quote

Summary of Santander Consumer Usa Customer Service Calls

1.4K TOTAL
CALLS
02:39 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Santander Consumer Usa?

Payments and Charges Question:

  • “PaymentQuestion”
  • “To extended payment on car note”
  • “Payment”

Account Question:

  • “Account”
  • “Account information and payment”
  • “I just had some money taking out of my account”

Request for Information Question:

  • “Find out my balance”
  • “Credit inquiry”
  • “About my auto loan”

Product/ Service Question:

  • “Auto loan”
  • “Internet down can't make a payment. Need to speak to customer service.”
  • “Loan”

Employment Question:

  • “For a payoff”
  • “Pay off”
  • “Payoff”

Cards Question:

  • “Because my credit card is not working”
  • “Problem with my card”
  • “To take block off my card so I can pay a bill”

Refund Question:

  • “Refund”

Staff Question:

  • “Customer service”
  • “Rude representative”
  • “Roadside service”

Activation/ Cancellation Question:

  • “To cancel a automatic withdrawel”
  • “Cancel transaction”
  • “An item was bought and I want to cancel”

Shipping and Delivery Question:

  • “I did not receive my money”
  • “Where is atm in California”
  • “Mi tarjeta está vencida”

Return/ Replace Question:

  • “To change my debit card number”
  • “Changing who can call”

Other Question:

  • “Credit”
  • “Copy of when they repossessed my car Barbara Pellerin 813 Pitt Road Scott La 70583 birth date is 07141950”
  • “Pregúntale”

About

Related Companies

Santander, Drive Financial, Roadloans, Santander UK, Santander Mexico

Summary

Santander Consumer USA, Inc. is a national consumer finance company that operates in the automobile financing sector. The company's core business is indirect, direct and third-party originations and servicing of auto loans. With its Drive, RoadLoans and Santander Auto Finance brands, the company provides full-spectrum auto lead and lending programs. The company was founded in 1995. Santander Consumer is owned by global banking leader Banco Santander. The company has an 8.67 billion non-prime auto portfolio originated from nearly 12,000 dealer partners nationwide. The company services retail installment contracts for more than 444,000 customers.

Santander Consumer Usa reviews and complaints

Santander Consumer Usa is ranked 746 out of 3994 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

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