My loan was bought out by Santander. They never notified me of the change until I recieved a "past due" notice. Having not been notified, I made my timely payments to the original bank, who I confirmed forwarded on the payments to Santander weekly. Santander admitted they received my payments but were still going to charge me a late fee, even though the original bank received and forwarded prior to the due date. I reluctantly paid the late fees.
Santander then charged me 3 more late fees saying they could not waive them since they were from the original bank, not their fees. Again, I confirmed with my original lender that I had never been late. $30 more in fraudulent late fees.
To counter any delays they have in processing, I paid the next payment nearly 3 weeks ahead of the due date. I had to hand write the envelope because their invoice had not yet arrived. They called 5 days after the due date to say they hadn't received it. Michael, i.d. MYAN, talked over me and wouldn't let me speak. Yet, he yelled at me for interrupting him. Michael treated me like I was some dead-beat. He wanted my bank info over the phone for an immediate payment and was going to charge me an additional $10.95 for this service. A late fee had not even been assessed yet. BTW, the late fee is only $10.
I'm a good customer and always pay my bills on time. I'm currently refinancing this with a better bank just so I don't have to ever deal with Santander again.
Review about: Santander Consumer Usa Loan.
Monetary Loss: $100.