Financed a car while still married to my ex.
She moved and stopped making payments. Santander would not call her, but would call me. As they were not getting paid and I wanted to try and protect what was left of my once decent credit, they told me that if I would give the address of the car, they could repossess it and all I would have to do is go get the car (1000 miles away, but fair enough) and arrange to continue making payments.
They repoed the car and told me I would need to pay the entire balance of the loan (14,000) in order to get the car back.
They lied to me to find the location of the car. It did have to be repossessed to start the clock for it to hit 7 years before falling off my credit, but that doesn't excuse their lying abusive practices.
Product or Service Mentioned: Santander Consumer Usa Auto Loan.
Reason of review: Problems with payment.