Update by user May 10, 2015
I added pictures that I recieved on the third day! But the part that mad me even madder they were sent certified in the mail, and I had to sign for them after my car was taken.
Original review posted by user Apr 26, 2015
I got car car loan with Santander USA. I have made payments on my automobile every month.
I know twice I called in and told the company I was unable to make the full payment because of unseen problems. They said they would work with me. RIGHT! My car was repo and I had to take a personal loan out to get it back.
But the worst part I wasn't informed that my car was about to be taken. And second of all one of their agents did a 3rd party desgresion about my car loan, and I'm the only one listed on the loan papers and title. This is the worst unprofessional company out there. I loss my job due to the repression, and my dignity.
They tell one thing but don't even have plans on telling you the truth. They will send you letters after the fact that they are taking your auto!! I got mine 3 days later!!!
Please do check on all of your loans every month. Because this could happen to you.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service and being harrassed. Please immediately contact the author of this review to discuss poor customer service of car loan and associated monetary loss in the amount of $471. Santander Consumer Usa needs to "i want the value of my items that was taken due to your stupidity when my car was repo, and was damaged during that time!" according to poster's claims.
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