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My original auto loan was thru Sovereign Bank. I receive notice a couple months into the loan that Santander had taken over Sovereign but that I could keep making my payments as usual.

I've made all my payments on time and began making double payments in Sept of 2011. I always make my payment at the local Sovereign Bank location and it shows as credited to my account online within a day or 2. Come June, with just over $1000 left on the note I made a final payment. I had not received a statement in the mail for that month, but I wasn't concerned.

I just went to the website and printed out a final payment coupon. Made the payment on 6/7 at my local Sovereign Bank, same as always (no where on the website or payment coupon does it say final payment can only be sent to a certain address or sent by Money Gram). Check cleared at my bank on 6/8. A week goes by and nothing is credited so I live chat with them.

They tell me no payment has been made and to send them the teller receipt. I did, still nothing. Then they tell me to call Sovereign Bank. They tell me if the check has cleared than Santander has the money.

So I send them copies of the cleared check. I'm finally told the payment was confirmed on 7/5 and could take up to 15 days to post. I wait 15 days, call again only to be told by a manager that no payment was ever confirmed and that I had to get some kind of reference number from Sovereign as to how the payment was sent to Santander. I was lied to several times by this company, I keep getting the run around.

I'm going to Sovereign Bank today to see if I can get anything cleared up. I have submitted a complaint to the Attorney General's office as well. This is out of control.

I just want my loan payed off and the title in my hand. I guess they don't like you paying off a loan 11 months early!

Location: Woodbury, Connecticut

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Stacy Jli

@Jayne... did you make your final payment at a Sovereign Bank branch?

After a month and a half of going back & forth with them I was connected with the Office of the President. They claimed that there was a system change at Sovereign and all payments made in June at Sovereign Bank were screwed up. Once I finally talked to the office of the President, my account was credited pretty much the same day. The people you deal with at the call center are pretty much useless.

Call the Office of the President at this number 1-85*-***-**** between 8-5 Central Time. Hope this helps, I know how frustrated and angry the entire situation made me.

Guest

The same thing happened to me. I made my next to the last car payment on 6/8/12, leaving my mother's death bed to do so.

Had never had a late payment - original loan was with Sovereign Bank. Paid every payment at Sovereign. Santander claimed I did not pay the June payment, so I had a copy of the cancelled check faxed to them from my local Sovereign. I am unable to pay my car off or have the title because they refuse to credit my account despite the fact they have the cancelled check showing I paid on time.

The delinquency shows up on my credit report and I have been charged a late fee, even though I paid on time! Have talked to many representatives who say the error has to be further researched. They have the cancelled check showing I paid, so what more needs to be researched? Feels like a scam to me and I am very scared that I will never get my title and my credit will be ruined by their error.

My opinion is that Santander is crooked and trying to get an extra car payment from me. I would advise never to do business of any kind with this bank.

Guest

The attorney general don't play with banks and people like this you go girl.

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