Santander Consumer Usa
Santander Consumer Usa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Santander Consumer Usa has 1.3 star rating based on 328 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Santander Consumer Usa to a friend or colleague.
- Rating Distribution
Pros: Anantander consumer no stars, I have had very little interaction with santander, There are no pros.
Cons: Customer service, Rude managers, Misapplication of payments.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Santander Consumer Usa has 1.3 star rating based on 328 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Santander Consumer Usa to a friend or colleague.
- Rating Distribution
Pros: Anantander consumer no stars, I have had very little interaction with santander, There are no pros.
Cons: Customer service, Rude managers, Misapplication of payments.Recent recommendations regarding this business are as follows: "Avoid this bank", "Hmm. Think.", "Go elsewhere", "No way no how!", "Do not use this company if you don't have to.".
Most users want Santander Consumer Usa to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Santander Consumer Usa Reviews
"Took 3 trips and many hours to take over dying fathers account with POA. Sent my husband to deposit a check ( no cash back) that my dad had endorsed. They would not let my husband deposit into accou"
Took 3 hours to take over dying fathers account- 3 trips havePOA- then sent husband thru drive thru to make a Deposit( no cash back) of check already endorsed...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am a victim of predatory lending
I purchased a 2013 Nissan Altima in 2017. The cost of the car was $16, 251.
The APR was 27.67%. The finance charge was $17,596.92.
The total cost for this 2013 Nissan Altima was $33,883.09
I paid on this car for 5 years, with payments totaling $20,538.00 at $470.00 a month and only $518.00 went to the principal.
Its been a struggle to pay this car off. Once I learned about the Predatory Lending lawsuit in 2022. I contacted Santandar because I believed I was a victim of there scandal.
They told me I didnt qualify, but never explained why. When all the facts are relevant.
I wrote a complaint to Santandar, CFPB and the Attorney General in California where I lived and I was told the case has been closed.
Santandar charged off the loan with a balance of $17,689.00 as of October of 2022.
I reached out to a few lawyers who never contacted me to get a deficiency waiver, and the title to the car, which was one of the settlement agreements and received no luck.
As of this week, Santandar repossessed my vehicle.
I have paid more than the cost of the vehicle.
I am a victim of there scandal. I need help on how to get my car back with the title or be compensated
- Predatory lender poor customer service
Preferred solution: Price reduction
User's recommendation: Do your homework before purchasing a auto loan
Baton Rouge, Louisiana
No communication.
I have sent emails to the estate department trying to obtain a title release for my grand mothers car which passed away in 2020 and cannot get a response from anyone or reach anyone on the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kannapolis, North Carolina
No one knows what to do.
This company needs to hire competent individuals or training needs to be priority. I bought my vehicle in December 2023.
There were a circumstance that the vehicle will need to be registered in only one person name and could not be in both buyer's name. Santander was asked to remove the other person's name, so the vehicle could be registered. Santander agrees to remove the name and print the title AND send it to the dealership so they can register the vehicle properly. Well, let's say the note has been paid and not late, the title has not been printed or sent anywhere SINCE DECEMBER.
I was told that a third party company (Statewide) print the title. This is the first time this has ever been said, HARD TO BELIEVE WITH THE MANY CALLS THAT HAVE BEEN MADE from December, until this very month April the vehicle's title has not been printed. Very bad customer service, No one cares to provide the correct information and to assure you with proven evidence that what they told you is correct. It's all about collecting payment NO HELP they should get rid of their Customer service department because the customer is not serviced, if it is not to make a payment.
I have used this company before and received excellent service IN THE PAST, not anymore. The employees say their Employee ID number when they answer the phone, however when you call back and asked who did I speak with yesterday or do you know who accessed my file, they are unable to say, and so there is no recourse or notes of what was discussed during the call. Which I find to be unethical. Yet, when you call they ask all type of verifying questions to personal information, I may add.
When you are transferred to other departments, you are asked to repeat your story multiple times, as many times as you are transferred from one person to another. Just call and ask for a department other than customer service, and the person who answers the phone immediately appears to have no clue or knowledge of the department you are asking for. IT IS FRUSTRATING AND INFURIATING.
TO SPEAK WITH THE ENTIRE STAFF REPEATING YOUR STORY/ ISSUE AGAIN AND STILL YOU ARE RIGHT WHERE YOU STARTED, BECAUSE NO ONE KNOWS WHAT THEY ARE DOING.
HERE IS A SOLUTION, TO BE ABLE TO ROUTE THE CALL TO THE APPROPRIATE DEPARTMENT AND ATTEMPT TO SOLVE THE PROBLEM, THE PERSON ANSWERING THE PHONE MUST FIRST LISTEN TO UNDERSTAND, SO THE ADVICE OFFERED LINES UP WITH THE QUESTION / INFORMATION BEING SOUGHT AFTER. LISTENING TO SOLEY RESPOND IS NOT ACTIVE LISTENING AND WILL MOST LIKELY NOT SOLVE THE PROBLEM, BUT CREATE ONE.
User's recommendation: Do not use this company if you don't have to.
Philadelphia, Pennsylvania
Took 3 trips and many hours to take over dying fathers account with POA. Sent my husband to deposit a check ( no cash back) that my dad had endorsed. They would not let my husband deposit into accou
Took 3 hours to take over dying fathers account- 3 trips havePOA- then sent husband thru drive thru to make a Deposit( no cash back) of check already endorsed by father. Would not allow this deposit!
User's recommendation: Avoid this bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPay off of my car loan
I was provided a quote for my car loan and I paid it off. I tried to call Santander Consumer USA to discuss next steps of my title as a result of the payoff and a representative never came to the line. My check is out there with no communication from them.
Preferred solution: Communication
Lebanon, Pennsylvania
I am trying to make a payment but it only speaking in Spanish ing in Spanish.
The last time I checked it was still only a Spanish message. As I don't speak Spanish it is very annoying when I'm trying to make a payment.
User's recommendation: Hmm. Think.
Waterloo, Iowa
Terrible
This is the absolute worst company. They screwed up my payment showing me late, took weeks a several phone calls.
Call for something else and and suddenly the time frame changed.
Tried to talk to a supervisor and conveniently their phone didn't work so I couldn't hear them. Think very hard before using this company.
User's recommendation: Go elsewhere
Atlanta, Georgia
Poor man
Don't owe you get us out of your system Vin number 3N1AB7AP6EY303559. Balance o.oo but you still have a lien in Alabama data system.
This is a liability lawsuit getting ready to be filed. Just mail a original lien affidavit PO Box 2513 Lilburn GA 30046 att: Dorothy Lemon Harrison. Clean up Alabama lien 1-31-2015.
Don't owe you anything balance. 0.00 Got it by now.
User's recommendation: No way no how!
Another super intelligence! What does "o:oo" mean?
Thats zero minutes and zero seconds if it was written wirh grade school educated children as : 0:00. No punctuation, just one long run-on sentence.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow do I send an email? Im trying to have a...
How do I send an email? Im trying to have a towing company get in contact with Santander.
But every time Santander tells me they haven’t recieved any notices or messages. I want to combine a message/email to have them contact each other easily while I'm also in the grouped email. The towing company is going to be taking over my loan yet it hasn't happened for a month now.
My credit score is going down even when I don't have my car anymore. I'm very upset.
Indianapolis, Indiana
I have called 37 times trying to get a correct release of lien .
They sent me a release of lien that was filled out incorrectly nobody there could find it in their system even after we paid on it for five years. It took 37 phone calls to find someone finally found my information that was a week ago and I still do not have my corrected release of lien when I was told it would process in 24 hours
User's recommendation: Use a different lender if at all possible
Hammond, Louisiana
I will never deal with this company again. Always telling me I owe when I don't.. All your money goes toward principle even when u try n double your payments rip off..
Been paying double notes o try n pay off early but not getting anywhere because they taking your money for principles not fair .
User's recommendation: Will not
You haven't a clue what you're talking about. First off, the words are "YOU" and "AND".
In the beginning of all loans, most of the money goes to INTEREST.
That's called amortization. Why not learn to write properly and learn the subject matter instead of looking like a fool!!!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Richland Hills, Texas
They cannot give a good working fax number or email address to get a lien release
5 phone calls. Tried using the fax number they gave me and it does not go through.
Tried the email they gave me to send a boat load of documents proving my truck was paid off and the email does not work.
Ended up sending it certified mail and still nothing. I just want the release to my truck!run away
- Make it difficult to send a lien release on a paid off truck
Preferred solution: Deliver product or service ordered
User's recommendation: run away use someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't be late
If you are ever late they just *** up your credit bad I would never recommend them to anyone even if I hated them
Preferred solution: Out of this vehicle and get a different one
User's recommendation: Don't do it
No, IT IS YOU who cause bad credit reports when YOU fail to pay on time. Very typical serial deadbeat mentality. Blame everybody but YOU!
Milltown, New Jersey
My issue still not solved
I leased Tesla y 2023 45 days ago. I am trying to get License plate from DMV, they asking title certified copy.
2 weeks my car at door without license plate. No one is solving my issue they do not know how to do it.
User's recommendation: Educate your agent.
You got into a CAR FLEASE. The salesman should kiss you on the mouth for all the extra commission they will be paid!
I'll bet you didn't even bother to READ the BOGUS FEES which you paid and even more BOGUS FAKE FEES you will pay when you turn it in! You fell for a CAR FLEASE and YOU will be the one who gets sheared!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied Again
No they have not reached out to me nor did I expect them to, this is how they roll and if you don't like it they will make it even worse on you until you can pay them in full. They have NO regards for helping like their website says at the top banner!
I was insulted to be given a $100 credit on a $1675.97?
As I stated I will go without a car as I have done for over a year at this point and will never do business with this finance company again in my life. I feel as though with the high interest rate charged on this life of account that this company could have honored my request.
- High interest rate and late fees
Preferred solution: Full refund
User's recommendation: Unless you have no options do not do business with them.
Very, very, very simple remedy. If you want a lower APR and don't want late fees, then pay your bills ON time.
You ended up with this sub prime deadbeat lender because the banks wouldn't touch you. Here you go again!
You don't pay them ON time either! Absolutely amazing how you SERIAL DEADBEATS will NEVER learn and blame everybody and everything for YOUR deadbeat ways!
Redmond, Washington
Double payment not returned
Spouse in the hospital accidentally made extra payment on vehicle, sent in three fax and made 5 calls to customer service to no avail. Now have overdrafts and another late car payment. Terrible it was better with Capital one
User's recommendation: Total frustration
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winston Salem, North Carolina
Need a lien release
Lost title for my Nissan pathfinder 2004 and I also need a lien release yes, my car got total loss and I cannot find my title that the company has sent me and I really do need this title
About
, , , ,
Santander Consumer USA, Inc. is a national consumer finance company that operates in the automobile financing sector. The company's core business is indirect, direct and third-party originations and servicing of auto loans. With its Drive, RoadLoans and Santander Auto Finance brands, the company provides full-spectrum auto lead and lending programs. The company was founded in 1995. Santander Consumer is owned by global banking leader Banco Santander. The company has an 8.67 billion non-prime auto portfolio originated from nearly 12,000 dealer partners nationwide. The company services retail installment contracts for more than 444,000 customers.
Santander Consumer Usa is ranked 844 out of 5026 in Financial Services category
USA, Worldwide
Brands Related to Santander Consumer Usa
Roadloans
“Oh, I lost my car title which we had in possession, and they will not give me another one because they...“
Santander UK
“It is all an automated robot system cannot speak to someone to sort out no intrest this month . Put...“
Santander Mexico
“My client number is102****, account number is 655604**** This is a complicated case and I only became...“
Santander
“I have a family member who fell behind on car payments due to loss of job. When they financed their car,...“
Companies Similar to Santander Consumer Usa
Santander Bank
“Mwen bezwen peye machin mwen jodi a tanpri paske chak mwen eseye rele sevis ak kliyantèl yo mwen pak...“
Chrysler Capital
“Im trying to get a hold on someone to talk too in person on the phone. I need info on my title.. can...“
Capital One
“I feel like I was scammed by Capital One, just like the scammers scammed me, simply because they gave me...“
Ally Financial
“if a lender engaged in subprime (the usual profiteering) they deserve a financial death penalty (and all...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I can't get past the photo and the cheap weave.
Good!!! Keep looking.!!
Since you don’t have anything better else to do… Hope your day is *** !! And let’s see your face…
Funny, Funny, Funny and you haven't the slightest clue of what you're talking about! All car loans are on an amortization schedule where interest is paid first!
Secondly, if you don't like high APR then YOU should have been paying your bills ON time so that you would QUALIFY for low APR bank financing.
Both of these matters are as obvious as the rising sun. Why not write back and entertain us some more with your comedy!
Let me address this clown that’s entertaining my comedy. First of all, I am fully aware of amortization, I just don’t think it was fair to charge $17K to finance 16k, But I took what I could at the time.
I have bought and paid for quite a few cars that were financed.. Secondly, no matter what situation I was in at that time is irrelevant to you and your opinion. The facts that Santander abused consumers rights and therefore was sued for $550 million for predatory lending, and is currently being sued for other reasons as well demonstrates that your opinion is worthless, and it was obvious that Santander was unethical. Thirdly I was paying my bills that’s why they got $20k in payments.
I wasn’t aware of the lawsuit at the time after paying over $20k and the settlement was already closed, So it was too late for me to be included cause at the time I was current. Once I found out about the lawsuit, I definitely wasn’t about to continue to pay another $17K for a 2013 Nissan Altima.
Since I made my complaint, on several platforms, Legal representation has reached out to me. So you can continue laughing at this comedy and do your research on Santander’s unethical tactics, then you can shut TF up.
If it's so, so unfair then YOU shouldn't have GIVEN YOURSELF a garbage credit history by YOU not paying YOUR bills on time!
Good for you! I can't stand a ngb who has the audacity to laugh at someone's disadvantage, or possible ignorance since not everyone can be as privileged as some.
Thank you, I can’t believe some people can be so ignorant… Most of the comments sound like a POS employee that works there… One day, the people who’s commenting talking some BS. Will have a down fall…
You loan was interest first. No lawyer will take your case, because you do not have one.
You agreed to the interest rate and loan terms. It was so high because of your *** credit.
One thing you are right about is $518.00 went to interest, but where you are wrong is Lawyers did take the case for several consumers. Santandar was sued for predatory lending and had to pay $550 million and also had to give defiency waivers to consumers who had past due balances.
I wasn’t included because I was current on my payments. Once I found out about the lawsuit after paying over $20k and I still owed a balance of $17k for a 2013 Nissan Altima. That’s where they had me *** Up.
Secondly, those same people who signed the “CONTRACT” knowingly did not change the fact Santandar violated consumer right, and that’s why they had to pay out $550 million and still have to pay out on another lawsuit for being unethical. So your facts is irrelevant and uneducated to comment on my post Do your research before commenting on something you think you know something about.