Santander Consumer Usa
Santander Consumer Usa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Santander Consumer Usa has 1.3 star rating based on 326 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Santander Consumer Usa to a friend or colleague.
- Rating Distribution
Pros: Anantander consumer no stars, I have had very little interaction with santander, There are no pros.
Cons: Customer service, Rude managers, Misapplication of payments.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Santander Consumer Usa has 1.3 star rating based on 326 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Santander Consumer Usa to a friend or colleague.
- Rating Distribution
Pros: Anantander consumer no stars, I have had very little interaction with santander, There are no pros.
Cons: Customer service, Rude managers, Misapplication of payments.Recent recommendations regarding this business are as follows: "Will not", "Use a different lender if at all possible", "Do your homework before purchasing a auto loan", "Educate your agent.", "Don't do it".
Most users want Santander Consumer Usa to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
I will never deal with this company again. Always telling me I owe when I don't.. All your money goes toward principle even when u try n double your payments rip off..
User's recommendation: Will not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am a victim of predatory lending
I purchased a 2013 Nissan Altima in 2017. The cost of the car was $16, 251.
The APR was 27.67%. The finance charge was $17,596.92.
The total cost for this 2013 Nissan Altima was $33,883.09
I paid on this car for 5 years, with payments totaling $20,538.00 at $470.00 a month and only $518.00 went to the principal.
Its been a struggle to pay this car off. Once I learned about the Predatory Lending lawsuit in 2022. I contacted Santandar because I believed I was a victim of there scandal.
They told me I didnt qualify, but never explained why. When all the facts are relevant.
I wrote a complaint to Santandar, CFPB and the Attorney General in California where I lived and I was told the case has been closed.
Santandar charged off the loan with a balance of $17,689.00 as of October of 2022.
I reached out to a few lawyers who never contacted me to get a deficiency waiver, and the title to the car, which was one of the settlement agreements and received no luck.
As of this week, Santandar repossessed my vehicle.
I have paid more than the cost of the vehicle.
I am a victim of there scandal. I need help on how to get my car back with the title or be compensated
- Predatory lender poor customer service
Preferred solution: Price reduction
User's recommendation: Do your homework before purchasing a auto loan
I have called 37 times trying to get a correct release of lien .
User's recommendation: Use a different lender if at all possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Richland Hills, TexasThey cannot give a good working fax number or email address to get a lien release
- Make it difficult to send a lien release on a paid off truck
Preferred solution: Deliver product or service ordered
User's recommendation: run away use someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't be late
Preferred solution: Out of this vehicle and get a different one
User's recommendation: Don't do it
My issue still not solved
User's recommendation: Educate your agent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied Again
No they have not reached out to me nor did I expect them to, this is how they roll and if you don't like it they will make it even worse on you until you can pay them in full. They have NO regards for helping like their website says at the top banner!
I was insulted to be given a $100 credit on a $1675.97?
As I stated I will go without a car as I have done for over a year at this point and will never do business with this finance company again in my life. I feel as though with the high interest rate charged on this life of account that this company could have honored my request.
- High interest rate and late fees
Preferred solution: Full refund
User's recommendation: Unless you have no options do not do business with them.
Double payment not returned
User's recommendation: Total frustration
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Winston Salem, North CarolinaNeed a lien release
Ask questionsh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepossessed car
- All kinds
Preferred solution: Email on reppoed car . They couldn't do it. I have to wait 3-5 bus days. Very disappointing. I needed it TODAY !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nilakottai, Tamil NaduPissed iff
- Easy loan acceptance
- Only want your money lied to gor a few months
- Horrable customer service
Preferred solution: Full refund
I had to make a payment at my local Walmart on 7/18 because customers service said my Visa card was no valid! I made the payment with the same card and I alway have a problem making my payment online
Preferred solution: I would like to get a statement every month so I can know what my balance is also want a confirmation on my payments I make
We have an insurance check we need a Santander...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasSantander Consumer USA’s Refusal to pay portion of Class Action Settlement
- Approved loan of 2020 mitsubishi outlander sport se
- Poor customer service
- High interest rate
Preferred solution: Compensation from Class Action Settlement
User's recommendation: If you have not been compensated, do something about it. Don’t go quietly into that good night. Santander Consumer USA must be held accountable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasI need my aciaunt number please to login to online
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Funny, Funny, Funny and you haven't the slightest clue of what you're talking about! All car loans are on an amortization schedule where interest is paid first!
Secondly, if you don't like high APR then YOU should have been paying your bills ON time so that you would QUALIFY for low APR bank financing.
Both of these matters are as obvious as the rising sun. Why not write back and entertain us some more with your comedy!
Let me address this clown that’s entertaining my comedy. First of all, I am fully aware of amortization, I just don’t think it was fair to charge $17K to finance 16k, But I took what I could at the time.
I have bought and paid for quite a few cars that were financed.. Secondly, no matter what situation I was in at that time is irrelevant to you and your opinion. The facts that Santander abused consumers rights and therefore was sued for $550 million for predatory lending, and is currently being sued for other reasons as well demonstrates that your opinion is worthless, and it was obvious that Santander was unethical. Thirdly I was paying my bills that’s why they got $20k in payments.
I wasn’t aware of the lawsuit at the time after paying over $20k and the settlement was already closed, So it was too late for me to be included cause at the time I was current. Once I found out about the lawsuit, I definitely wasn’t about to continue to pay another $17K for a 2013 Nissan Altima.
Since I made my complaint, on several platforms, Legal representation has reached out to me. So you can continue laughing at this comedy and do your research on Santander’s unethical tactics, then you can shut TF up.
If it's so, so unfair then YOU shouldn't have GIVEN YOURSELF a garbage credit history by YOU not paying YOUR bills on time!
You loan was interest first. No lawyer will take your case, because you do not have one.
You agreed to the interest rate and loan terms. It was so high because of your *** credit.
One thing you are right about is $518.00 went to interest, but where you are wrong is Lawyers did take the case for several consumers. Santandar was sued for predatory lending and had to pay $550 million and also had to give defiency waivers to consumers who had past due balances.
I wasn’t included because I was current on my payments. Once I found out about the lawsuit after paying over $20k and I still owed a balance of $17k for a 2013 Nissan Altima. That’s where they had me *** Up.
Secondly, those same people who signed the “CONTRACT” knowingly did not change the fact Santandar violated consumer right, and that’s why they had to pay out $550 million and still have to pay out on another lawsuit for being unethical. So your facts is irrelevant and uneducated to comment on my post Do your research before commenting on something you think you know something about.