Santander Consumer Usa Reviews

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I was laid off in 2008. Just to stay afloat, I took a job working at a movie theater. As a result of the lower income, I fell behind on my car payments. I concede that is my own fault and I take responsibility for that. Three weeks ago, I got a new, full-time job and...
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68 comments
#1836381

What’s the repo company name please?

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ID
#201844 Review #201844 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$20

Have not received my title yet!!!

I paid my loan off on my car and I was told my title was sent almost thirty days ago. Need to know how much longer?????
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ID
#2689017 Review #2689017 is a subjective opinion of poster.
Location
Chandler, Arizona

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Verified Reviewer
New Reviewer

Santander Removed ALL My Good Credit

This company is so crooked. I paid on my Jeep for almost 7 years. Paid it off 6mos early. Acnt was always in good standing. Suddenly, my credit report has no record of my loan w/ them. Totally removed Like it never existed. I called to complain and they said they can't fix it because they screwed up and reported inaccuracies and due to an audit, cant put it back on my report 7 yrs of ggoodcreditGONE

User's recommendation: Stay away from Santander no matter how desperate you are for a loan. They are crooked.

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ID
#2670538 Review #2670538 is a subjective opinion of poster.
Service
Santander Consumer Usa Auto Loan
Preferred solution
I want my 6-7 years of credit history for paying on my vehicle BACK ON MY CREDIT REPORT!

Rude representative

I don't know where to begin because he made me felt like I had no kind of standard. I know for one's that he was a black, stupid, idiot, very disrespectful young man I don't want that to happen to anyone else because that feed back he gave me he shouldn't work for SANTANDER PERIOD!!! I cried to the next representative, she kept on repeating herself that she was so sorry that happened to me;; I don't asked for no hand out from no one because I worked for a living!!!!

User's recommendation: Do not speak to no black representative from this company.

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ID
#2652709 Review #2652709 is a subjective opinion of poster.
Location
Foley, Alabama
New Reviewer

Horrible service

We paid off our vehicle back in April it is now July 1 we still have no release of lien can I get a title customer service is a joke oh you didnt get is the runaround not one ounce of help they direct you to the website go to the website you have to pay to get something that youve already paid for

User's recommendation: Don’t call.

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ID
#2649050 Review #2649050 is a subjective opinion of poster.
New Reviewer

New loan

Santander Consumer Usa - New loan
Update by user Jul 30, 2021

Someone from the corporate office contacted me to inform me that They have the right not to report Credit history. They canceled my extended warranty.

I wasn’t aware of any of this. When Pandemic started just about everyone was in financial trouble.

I should be done paying for this car By February. I’ve learn a valuable lesson

Original review posted by user Jun 30, 2021
I have been a customer of Santaner for 5 years and they never reported it to the credit Bureau. With that being said I am trying to purchase a new car and it is causing me some issues getting finance. I was told I dont have credit. Please review my file and advise

User's recommendation: Check your credit monthly.

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ID
#2646802 Review #2646802 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Santander Consumer Usa Auto Loan
Cons
  • Crooks make up their own laws
Loss
$3209
Preferred solution
Finance a new car

Title of car

I moved from one state to another in October 2020. I needed to get my car licensed plated the DOT sent Santander the information no response. My first temporary tag expired January 2 ,2021 . I called Santander and was told that the title has been lost . Now mind you Im still making payments if $473 a month for a car a 2019 with no title. I bought the car brand new. Santander said that they sent paperwork for a lost title this was supposed to be here in March , 2021 . Its now April 2021 and no title and no plates on my car

User's recommendation: Don’t get a loan for a car from them.

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ID
#2513793 Review #2513793 is a subjective opinion of poster.
Location
Minot, North Dakota

Overcharging consumers...

I had a problem with my payment and they told me to make a partial payment and rest would not be charged until the end loan .Then when we paid on the car like we were supposed to. They are trying to get more money .lts like they never want you to catch up on your payments !!!!

User's recommendation: If a company tries to recommend this company to you run !!!!

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ID
#2450686 Review #2450686 is a subjective opinion of poster.

Liars and scammers

They flipped a loan on a co-signer and made her the owner without consent or knowledge. This company admitted because my credit was better than my brothers that they flipped the loan in my name.

User's recommendation: Don’t get a loan from them they are frauds.

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ID
#2431030 Review #2431030 is a subjective opinion of poster.
Service
Santander Consumer Usa Loan
Pros
  • Anantander consumer no stars
Cons
  • Liars and fraudulent
New Reviewer

I need to postpone a payment

No one was on the phone when it finally picked up !!! Ive called 5 times and keep getting the same thing !!!!
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ID
#2415033 Review #2415033 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

Payoff

I called your help lines for an hour and a half... over 8 times, no one answered and your calls dropped off after 5 minutes. When I finally got someone, they spent a half an hour trying to reach your customer service dept. and they couldnt get thru either...Very poor unacceptable service...if I dont Hear from someone by Friday I am cancelling auto pay until someone contacts me... my number is 716 307-****, my email is jhmartyns@***.com...I want my payoff and when my last payment will be if I decide not to pay off my loan

User's recommendation: Are you kidding.

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ID
#2414911 Review #2414911 is a subjective opinion of poster.
Preferred solution
Give me the info I’m looking for...
New Reviewer

Refund

we paid for the loan on the car to Santander and by them being sued ,i feel i should not have too continue payment on this loan for an car that has been in the shop for 9 months and not working at all. I feel that Ms. Jennifer Santiago is due a refund.

User's recommendation: Do not any car loan from Santander.

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ID
#2262058 Review #2262058 is a subjective opinion of poster.
Service
Santander Consumer Usa Auto Loan
Loss
$419700
Preferred solution
Full refund
New Reviewer

I need a loan release for my camper. The website only allows for Vin numbers of vehicles

The loan release will be Emailed and Postal Service mail to my address. This may take up to 10 days
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ID
#2215753 Review #2215753 is a subjective opinion of poster.
Location
Escondido, California
Service
Santander Consumer Usa Auto Loan
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

During pandamic they took my car

Update by user Oct 18, 2020

No they never contacted me I contacted them and they told me they would not take the car during pandemic pay what I could they still took the car and that was in July and they still have not settled my account

Original review posted by user Sep 18, 2020
I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I was told dont worry we wont do that well they did they never called they sick going to complain to credit company and calling better business bureau something got to be done when I called to find out about were my car was so I could get my stuff gave me a number hung up I called the number woman said they could not help me with out a reales I am still trying and no one can help me

User's recommendation: Stay away.

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ID
#2176390 Review #2176390 is a subjective opinion of poster.
Location
Southampton, New York
Loss
$6800
Preferred solution
Fix what you messed up

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Verified Reviewer
New Reviewer

Decline in credit scores

I received a preapproved certificate to purchase a car from Jack Schmitt Chevrolet in Wood River, Ill. in April. this certificate gave me $7,500 financing. when i entered the dealership I was asked if I was there for the 2014 Chevy Traverse and I let them know that I was there to see if I could purchase a vehicle. I gave the vehicle preapproved certificate, proof of income for me and my wife and all information they requested. While the person in financing was checking out my informaton I look for a vehicle on the lot. After about an hour I was told that I could not purchase the vehicle I picked. then they came out with the 2014 Traverse. That was not wht I wanted, so I left the dealership and never returned. then I started receiving letters from different finance companies throuhout the US. The letters mentioned that I had applied for a loan to purchase the 2014 Traverse and the loan was denied. I never agreed to apply for a loan for anything. before all this my credit score was 662 and after all these so called loan applications my credit score is now 602. Today I received another vehicle preapproved certificate at Auto Plaza Breckenridge. I don"t know what the approved amount is because I"m affraid my credit score will go down even lower. At this time I am trying to rebuild my credit score. What gets me. To help my finance get her payments brought up to date with Santander in 2002. I paid the car off in full. Now I receive a vehicle preapproved certificate April 2020. I guess when that didn"t go through I received a second certificate today. Even though I am desperately in need for a vehicle, I am affraid to go any further because I can"t afford to have my credit score drop any lower. I pay my bills on time monthly to increase my credit score. Every time I go on line to try to obtain a copy of my credit report, all I get is steps tosee my credit score. What am I supposed to do.

User's recommendation: BE VERY CAREFUL WITH PURCHASING A VEHICLE.

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ID
#2152988 Review #2152988 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

High interest rates

I would like to be a part of the law suit in regards to the unfair practices by santander

User's recommendation: Be careful.

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ID
#2005533 Review #2005533 is a subjective opinion of poster.
Loss
$19000
Preferred solution
Full refund

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