Santander Consumer Usa - SANTANDER CAR LOAN CROOKS
This company is a nightmare! If you want to be exploited to the max, have your personal information sold to every phone company solicitor on the planet, and deal with people who can't speak coherent English....this is the company for you.
My husband died and I had to pay off his car loan....and this widow got to learn many lessons involving how ruthless a company could be. This week-end, when I attempted to pay them off ....they input the information in incorrectly so many times, it was declined and alerted the fraud unit of my bank. I talked to the bank, explained the situation, and called them back, with a different representative, who was supposed to send confirmation after the transaction. Of course...they did not send any confirmation, nor would they respond to phone calls.
I got to worry if one of their employees just took my money...or what!!!. I called Wells Fargo and alerted the fraud unit again. I received no response to e-mails and finally got a customer representative. They now want to change me an extra $80.00!!!!
(1) They will charge you even to speak to a customer representative to pay your bill or clarify an amount (2) They employ people who speak poor English, talk fast, and try to misrepresent facts to customers....just to cost you money (3) If they are supposed to send you anything....such as a payoff amount in writing...despite multiple calls, they will take 3 weeks to do it. This is so you are dependent on them longer and they can charge you more interest. It is my option that this company is out to victimize Americans.
I can't say enough bad...WALK before getting a car loan with them. Kaye Welch
Reason of review: Poor customer service.
Monetary Loss: $85.
Preferred solution: Price reduction.
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