Poca, West Virginia
Not resolved

I bought a new car 2014 Chevy Spark, live in WV. Was in the flood June 23,2016.

Didn't make a payment for June. Got payment statement for July 3days late. Was dated 6-27-16 the due date is 3-11-16? Somehow, 2 payments of $359.93 turned into a total amount due of $2,399.58.Somehow my amount of payoff has only gone down by $854.64 since 9/11/14?

I tried calling but got the run a round, or hungup on . Then on 7/14/2016, without noticeof any kind , they repossessed my car! No paper work of any kind was given me! I'm a senior citizen, I live alone, now I have no car!

How can they do this? HELP!!

Product or Service Mentioned: Santander Consumer Usa Auto Loan.

Reason of review: Pricing issue.

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