Santander Consumer USA is NOT owned by Santander Bank. They are two separate entities. Santander Consumer USA is under the "umbrella" , but not same as . Here
where I live the fee to pay online is $10.95. I refuse to pay that so I make my payment at Santander Bank for free. Santander Consumer USA was pissed because they don't get that fee , and actually told me that I CAN NOT make my payment there ! I explained to them that legally YES I can and will continue to do so. They finally gave up their spiel. I make my payment every month on time at Santander Bank, and will continue to do so to save that ridiculous fee ! I told the manager at the bank that Santander Consumer USA is giving Santander Bank a very bad reputation based on the complaints of Santander Consumer USA. I gave him this web site as reference on their behavior. Save yourself the fee and make your payment at Santander Bank
for "FREE". I also can not stand
Santander Consumer USA as their customer service leaves a lot to be desired. Bunch of ignorant incompetent knuckle heads
This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Santander Consumer Usa. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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