Manufacturer: Santander Consumer Usa Category: Loans Clear all filters (69 of 69 reviews match)
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Purchased my vehicle from Carmax.It was financed through Santander Consumer Finance. That was the worst experience ever! These people are so rude and angry! They answer the phone already mad. If you don't like your job...LEAVE! I had one rep with an accent answer the...
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Anonymous

Anonymous Why do you need to even be having any contact with them? They loaned you the money and you pay them back. Where's the need for all this contact? Oh let me guess...all the c...

SantanderConsumer

SantanderConsumer Hi, we’ll be happy to look into this issue for you. Please complete this form https://www.santanderconsumerusa.com/customers/share-your-experience and we’ll be able to contact...

Are payments are set up on auto pay and since we moved and I changed the address 7 months ago we have heard nothing from them. Not even a bill but my payments were made. My husbands phone number has never changed even after we moved and yet no communication from them....
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SantanderConsumer

SantanderConsumer Hello, we would be happy to look into this issue for you. Please complete this form https://www.santanderconsumerusa.com/customers/share-your-experience and we’ll be able to c...

Anonymous

Anonymous What's the rest of the story? By the way, you may wish to look up the meaning and usage of the words "are" and "our"! Your "story" is you are the perfect customer and out of...

I am currently 42 days late on my vehicle loan payment.I have always made my Payments near the 50th day,it's always been paid this way for the 2 years I have had this loan.The last contact I had with them was 2 weeks ago,they haven't called me since. Last night they...
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SantanderConsumer

SantanderConsumer Hello and thank you for your feedback. We’ll be happy to look into this issue for you. Please complete this form on our website at https://www.santanderconsumerusa.com/custome...

Santander Consumer Usa Auto Loan Review

#928192
Iv paid on my car every month for 4 years and they say I owe more on it today than I did 4 years ago when I took out the loan ..Hows that possible.? When I ask them they say late fees..that doesnt add up.
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Santander Consumer Usa Auto Loan Review

#914169
1.0
I had a loan through them and I wasn't able to make payments on time BUT I've already paid them $49,308 and they telling me my balance is still $11,280 .. I finianced $28,400 total for my truck ... How could they still be money hungry. 8 years at it still!
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Santander Consumer Usa Auto Loan Review

#889883
1.0
This place os horrible!!! Never get a loan through them. If you call in to make a arrangement they ask all kinds of personal questions and yell at you!! Really unprofessional customer service. 90% of the people you cannot understand!!
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Santander Consumer Usa Auto Loan Review

#864002
1.0
I would like to join or set up a class action lawsuit... This company needs to be shut down! They are crooks and they are getting away with taking ones money to support their high interest and unethical practices. Who is with me?
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I went after tbem fiercly with cfpb, nys attoeney general etc.Ps they took lowered my interest rate from 24.5 percent to 6 percent. My monthly payment went from 461.50 to 231.11. They applied all my payments all over again at the new rate. Im now no longer in an upside...
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Liz415

Liz415 you are very welcome! I threatened to sue them in civil court for $25,000 if the didn't fix my account in what resolution i was looking for on the cfpb complaint form. it was ...

Anonymous

Anonymous Omg same thing is happening to us we paid 562 32 times and owe more on the car now then what it is worth. Wow thanks for the advice

Had a loan 2012 hyndai sante fe suv.I was called and asked if i wanted to join this class action lawsuit. I voluntarily had my vehicle repo because of the high $500 a month payment and gap insurance they wanted. I never heard back regarding this lawsuit? Please let me...
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Anonymous

Anonymous Ha, ha, ha! You haven't a clue, do you??? It's the typical whining, wailing deadbeat blaming the lender for what YOU did! You had a repo which YOU chose to do. The monthly...

I have had a loan with Santander since 2010.I bought a 2009 Ford Mustang for approximately 16,000. Here it is 2017 and I am still paying on the car. Not only has Santander imposed unfair loan terms, they have not been willing to turn over the pink slip. A few years...
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Anonymous

A. Nonymous From : Dr. HESTo: anon Hello : Forget the phony loud-mouth in the boxbelow. IF you feel you have been legallymishandled, you ways to ha...

Anonymous

Anonymous Typical wailing deadbeat! For the car to have been auctioned, a REPO had to be done. That REPO was because YOU failed to make YOUR payments as YOU agreed to do when YOU sign...

I didn't like
  • How no one can give detailed information about fees
  • Dishonest and cant reach my supposedly assigned account manager
  • Mis application of principle vs interest
#994986
Reply to reviews
i tried to talk with Customer Service USA.He said that i need to pay to get another loan i said How do i pay for a car without rent a car and pay for it?? who can give me advice or how can i do? the car was first time buyer and I don't know the information for gap or...
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Anonymous

Anonymous Your poor sentence structure, lack of punctuation and grammar makes it almost impossible to understand what you're saying! Get a second grader to write it for you!!!

I didn't like
  • Customer service rip people off
#988836
Reply to reviews
Some how i still owe about 8000 on my car i bought for 9500... been paying on it for 6 years now and shelled out approx 16,000-17,000 so far but i owe 1000 less than what it was financed for. I understand i don't have good credit but at this rate they're asking me to...
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Anonymous

Anonymous Any time you paid late, YOU generated extra interest for them in addition to late fees. If YOU read the contract, you will see how much is to be paid when paid off. If you f...

I have been with santander for 4 years my balance is the same.And anytime im a few days late. They send my account to repo.Whatt company can i get to refinance my car?
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Anonymous

Anonymous Isn't that a shame. YOU promise in YOUR CONTRACT to make each and every payment on time. YOU fail to do this which brings on consequences of YOUR making. It's all their fau...

This is the worst company in the united states.....they overcharge their customers and have the nerve to charge 10.95 to pay my car payment every month...if i knew about this company before i purchased my car i would not have gotten it...i will never use Santander...
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Anonymous

sdfLouis The correct spelling is __ choose NOT chose !You have no business correcting grammar / spelling.Where did you get your 2nd grade education ?By the way, why don't you tell ev...

Anonymous

Anonymous If they are so much of a rip off, why didn't a bank with a lower APR finance you? You didn't chose this subprime deadbeat lender...you were PLACED with them which is a huge d...