Absolute crooks. We've had a auto loan with them for over 3 years and even though we pay nearly $300 a month it never seems to drop.
We mail out our payments because it charges extra if you pay any other method. They claim they receive payments late even if we mail them a week before they're due. We discovered that they don't go by post mark on letters they go by when they receive it, as if the customer has control of the mail. Because of this and without telling us they have been adding late fees into the back of the loan.
They also attempted to repo our car 2 years ago because we were apparently behind by $60. They never called to let us know we discovered this when our car was gone which cost us nearly $800 to get back.
If you can avoid this company run as fast as you can. We're trying to get away from them but with fair credit and negative equity on our car we're currently stuck.
Product or Service Mentioned: Santander Consumer Usa Auto Loan.
Reason of review: Poor customer service.