We have been paying on our for three year only to find out that our total amount had gone up. When we asked how this was possible we were told that on top of our regular interest rate they were charging us a daily interst rate.
One that is not on our contract. We tried everything possible refinance or trade in the car but being the amount never decrease no other bank would touch it. After falling on hard times we missed a couple payments but informed santander to what was going on. Then the calls began all type of hour three or four times a day.
That started call family in with were never part of our references. They even started to threaten to call at our jobs and dock our pay.
Finally stressed out and tried of being harrashed we just decided to let them come and get the car. Even when they came they at 430 in the morning.
Product or Service Mentioned: Santander Consumer Usa Auto Loan.
Reason of review: Problems with payment.