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2.1

Santander purchased our Citi Financial. Santander does not have "customer service" as most Americans are accustom with their accounts. There is no way to sugar-coated this. Don't expect to call and quickly resolve your situation. The call center agents do not have authority to do much.

Santander likes timely and full payments and not many "convenience" options to pay. Posting to your account seems to take one extra day. Santander uses Western Union, and those fees will chew into your budget, if you do not having a checking account.

I recommend adding extra to your payments, unless you love balloon payment at the end of your loan. Beware Santander will graciously adjust the due amount for the next payment. Do not be tempted to accept the "gift." You will continue to accrue interest, and someday you have to pay.

I recommend setting up an amortization table in a spreadsheet to monitor your loan. There are plenty of free downloads. Watching your loan helps you make better decisions.

Best wishes to you and your Santander auto loan. Be proactive and be mindful you are in charge of your experience with Santander. We paid off our loan, but we didn't play ostrich and but our head into the sand.

Reason of review: Paid off loan.

Santander Consumer Usa Pros: We adhered to santander rules.

Santander Consumer Usa Cons: No flexibility.

Location: Mission, Kansas

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Definitely know that feeling, I've been trying to set up weekly payments, but they say they DONT know how to do that, ITS easy our last vehicle we had (different) company we had no problems, these PEOPLE want PROMPT payments for sure. It's caused us to fall behind and push our loan out farther because of that, plus my Husband is the only 1 working, so to pay weekly instead of the whole thing at once would be easier but they refuse to set it up that way, so I know that feeling

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