On Oct 7 2010 a payoff from a dealer on a trade in was given from Santander.Oct 8th we called to verify our payment due on the 9th wouldn't be taken out and was told it would not be taken out that it had been cancelled.
On Oct 12 Santander got money from our bank afterall. We called Santander back and was then told 48 - 72 hours to get money back. After this time we still haven't seen a refund of said money. We have faxed them , called them and now they are telling us we won't get our money back for 30 - 45 days.
Meanwhile they have caused a domino effect of fees on overdrawn bank account and bills to be late causing more fees. I don't think this companys word can be taken as a truth or their information is consistant among employees. I gave them ample time to fix this and warning that I was going to file an unauthorized debit from our account with our bank and a complaint with the better business bureau.
Both were done this morning!They took it out electronically they should put it back in electronically and just as fast as they took it out and included interest as well as fees caused and a letter of apology for me to show other creditors.
Review about: Santander Consumer Usa Account.