My acct was transferred to Santander. When I called them they said they were a collection agency.
That is how the automatic system identified itself. I am 11 days late, but if HSBC bothered to look at the payment record, they would see that I always paid them more than they were asking for. The customer service rep., who said she was a supervisor was very rude and gave me no info at all to solve my problem The only thing I wanted was to talk to a supervisor who cold give me the phone # for HSBC.
I also told Santander if they wanted to please American customers, they should not have the automated phone announcement say that they are a collection agency. The supervisor hung up on me after I said that.
Review about: Santander Consumer Usa Account.