Not resolved
Additional Fees
Billing Practices
Customer service
Interest Rate
Value for money

I have had my loan with Santander since 2009. Since then, I've been laid off twice but still managed to pay them sometimes 60 days late but I paid them. Two weeks ago I was informed that my loan which was supposed to be paid off this August, still had a balance of 7000.00 (after 7 years!) and I had 18 more months to pay. After numerous calls and complaints, I was told by a supervisor that Santander has made over 17,000 in interest alone from my original $13,000 loan! She explained that when I contacted them for deferrments in the past, I was not only paying interest on the past due amount, but also the regular interest, and the deferred payments as well. Here is the worst part, all of my payments in this last year that my car was to be paid, went to interest.

She went on to explain that Santander gives you the impression that they are being helpful but they only making more money. She stated that the reps are not obligated to state how being late, accepting deferments or making partial payments will continue to cost the unsuspecting consumer and purposely do not explain this in layman' terms to help the unsuspecting consumer make an educated and informed decision.

After reviewing my account she informed that my vehicle was currently in charged off status! A car loan goes into charge off status when the account is 180 days past due, mine was 60days! She could not explain why and old me that Santander had been looking for my car but since I'd made those two payments, the car was fine but would remain in that status as my account was now current. It gets worse.

I complained to Santander in writing and received a call from the Presidents Office where I spoke with LeAndre'. This man informs me, at the end of our useless conversation that due to an audit on my account, it was now 84 days past due versus current, as it was improperly aged. So now, I owe 84 days interest plus the car payment and any payment that I make will go towards interest versus the loan, roughly 1200.00. I pleaded with this person to cancel the loan as the car has already been paid for. He said that he could not help me because of the charge off...... That they placed on the car.

I feel hopeless and do not want to pay anymore money on this vehicle, so I filed bankruptcy and will still have to surrender my car.

SANTANDER CONSUMER USA are thieves! They take advantage of the unsuspecting consumer. I am thankful for the supervisor who was bold enough to share, knowing the conversation was recorded. As a last ditch effort, she even suggested that I stop paying and just hide the car.

Even their own employees feel guilty about Santanders unethical practices.

This person wrote the review because of "loss a credit/ unethical practices" at Santander Consumer Usa. Reviewer claimed that he or she lost $7000 and wants Santander Consumer Usa to "adjust the balance to honor the payoff that the service rep promised and remove the charge off from my credit".

The most disappointing in user's experience was deceptive loan practices, unwarranted charge off and only care about companys bottomline. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Santander Consumer Usa and santander consumer usa auto loan for you to read. This information may help you with your purchase decision.

Had an Experience with Santander Consumer Usa?

Write a review


Terms of Service
Post Comment

And why can't you understand that sometimes life happens?She said she was laid off twice!

That is not her fault.

She talked to them and tried her best to work things out.


Oh poor don't want to pay any more.Isn't that a shame!

The TRUTH is whenever you are late YOU generate extra interest for THEM, just as that person told you. Secondly, and this is the really funny part...ALL car loans, just like real estate loans call for interest to be paid down first.

Its called "amortization" and is standard practice in finance!Of course, if YOU wouldn't have destroyed your credit, you would have been able to obtain low rate bank financing.


How about your unethical practices? You signed an agreement to pay on time and did not.

You May Also Like

World Financial Group - Why the FFIUL--WFG’s Flagship Policy--is a *Disaster* World Financial Group "Please see attached the chart page from a Transamerica Financial Foundation Indexed Universal Life (FFIUL) policy. A California WFG agent sold this policy to a client earlier this year. Transamerica..." Read more Santander Consumer Usa - Very misleading compamy Santander Consumer Usa "I got a car financed through Santander. The car was only worth $18,000 but they put me in the hole $21,000. It looks like I would never get the balance..." Read more World Financial Group - Hampton Bay Anon. You confirm how AWFUL the FFIUL is. World Financial Group "HB Anon, for all your righteous high-flown talk about "...Loss of cash value ...never has been deceptive..." isn't it funny how so few people--including most of the WFG agents..." Read more World Financial Group - WFG is a Great Way to Go BROKE and LOSE FAMILY and FRIENDS World Financial Group "Mr/Ms WFG No-name from Nowhere. Please spare us your big fat lie about "many big earners" at WFG. It's total bull cr*p and you know it. Here I give you..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more