I was originally with Sovereign Bank, but they were bought out by Santander Bank. Anyway I was paying my loan via the internet for the last 3 years.
My husband had an accident with my vehicle and the insurance company totaled the Jeep. The payoff for the 2004 Jeep Grand Cherokee Limited was $2200.76. During that time the next payment came due, so I paid the loan online $180.36 + $10.95 fee. The insurance check was cashed on 10/21/2001.
The payment i made was taken on 10/24/2011.
I called Santander and was correct to expect a refund of $180.36. I waited for over 2 weeks ( this was an electronic transfer ) when i called back Ii was informed that I had to provide evidence of said payments. I faxed their confirmation my bank staement and the insurance confirmation to the bank.
They said it would have to go to a review board and would take 5 days. Today I called back to see when my refnd would be transfered back into my account and was told "since I made the payment and the vehicle was paid off, I would NOT be receiving a refund. What??? Ii asked to speak to the manager, who repeated word for word what I was told, I would NOT be getting my money back.
I filed a complaint with the Consumer Protection Agency and called the dealership i purchased the vehicle from.
That's when I was told that Santander was located in Mexico and doesn't have a great track record with refunds or any type of banking procedures. I even went so far as to let my local TV station know about this issue.
It may not sound like alot of money $180.36, but it's mine and I expect it back!! DO NOT DO BUSINESS with this bank!!
Review about: Santander Consumer Usa Loan.