Made an extra payment of $700 on a paid off loan. My fault for doing it, dam automatic payments.
The payment was electronic. I might possibly have been able to reverse the payment, but that window has closed. They have the money, and they will not return it, unless...I send them my full bank statement showing it coming out of my account. Then they will return it in 45 to 60 days.
ONline person says they see the extra payment, even provide the amount and date when requested. Called customer service, they cannot see the extra payment, but if I send my bank statement they will be able to find it.
I asked, what if I do nothing, will you ever return the money...you know the answer.
Review about: Santander Consumer Usa Account.
Monetary Loss: $700.