I bought a car 2/26/2015 it was totaled on 5/18/2015 it was not my fault but the other parties insurance company stepped in and paid 12,223.92 of the car loan I got a refund for the extended warranty 1,933.76 then a refund for the title 29.25. Safeauto “gap” that I purchased stepped in and paid 2,428.66 I had a loan for the amount of 16,615.65 they are trying to say I still owe 1,288.00 on this loan because instead of taking the money and adding it to the principal of the loan they took the checks broke them into separate payments and made payments with it charging me interest in the amount of 878.00 for one month.
They have already been paid for the full amount of the loan. I have desputed my credit report filed a complaint with BBB.
they have ruined my credit trying to get money from me that they have already been paid. They caused my credit score to drop a whopping 34 points in one day.
Product or Service Mentioned: Santander Consumer Usa Auto Loan.
Reason of review: Problems with payment.